Phone Inquiry from Family Member

⏱️ 2 min

You are working at the front desk at Tshidilong Clinic. The phone rings and you answer it. The caller says: "Dumela, my name is Rre Mothibi. My wife Mma Mothibi came to the clinic this morning. I am at work and I want to know what the doctor said. What is wrong with her? Did she get medicine?" You can hear that Rre Mothibi sounds worried. You check the system and you can see that Mma Mothibi did visit the clinic today and saw Dr Molefe.

What would you do?

ATell Rre Mothibi everything — the diagnosis, the medicine, and when his wife should come back. He is her husband, so he has the right to know.BTell Rre Mothibi that you cannot share his wife's medical information over the phone. Explain politely that Mma Mothibi must give permission first, or she can tell him herself.CAsk Rre Mothibi to describe what his wife was wearing today to prove he really knows her. If he gets it right, then share the information.DPut Rre Mothibi on hold for a long time and hope he hangs up, so you don't have to deal with the situation.